Terms Of Website Use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), as a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our

  • Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Privacy Policy can be viewed at Our Policy.

Information About Us is a site operated by Vetted Trades Ltd (“We”). We are registered in England and Wales under company number 07572541 and have our registered office at 23 Montague Road, Uxbridge, England, UB8 1QL. Our VAT number is 249357572.

We are a limited company.

Changes To These Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes To Our Site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site/Service

The vast majority of the material on our website originates from our users. We rely on Homeowners to accurately describe their project requirements and we rely on Builder/Contractors to accurately describe their requirements for any projects for which they invite tradespeople and quotations from merchants through our website. We have little or no editorial control over the material and we therefore cannot guarantee the accuracy, timeliness, completeness, performance or fitness for any particular purpose of the material available through our service. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

In order to open an account and purchase Leads you will be required to provide us with the following:

  • Your full contact details including telephone number.
  • Your debit or credit card details to be registered to your account.
  • Details of your public indemnity insurance.
  • Where your services supplied have relevant qualifications, membership or certifications you must supply proof of such.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account And Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You can close your account at any time.


You will have to pay a set fees to buy the leads posted by homeowners however we will not charge you for posting any leads to hire a Vetted Trades and to request a material quote from merchant.

Payment Terms & Refunds

  • Listed Lead Fee

When you sign up to use our service you agree to pay Vetted Trades a listed fee every time you buy a lead to tender for a job through our service, unless you have chosen our membership plan.
We will send you the job leads that match your specified work area and trade that will include the job description, estimated budget and postcode. The price of a job lead is clearly displayed on each lead page. Each job lead fee is calculated based on the likely size and value of the job.

  • Membership Plan Fees

When you sign up to use our service, you will be asked to select a Plan. You can either choose pay as you go which is listed lead fee (explained above) or you can choose a membership plan in which you pay weekly/monthly subscription to buy unlimited job leads that match your specified work area and trade. Our membership plans are subject to no minimum term, which means that you can cancel the membership and choose pay as you go service at any time.

Once you buy the lead, we will provide you with the necessary information for you to contact the Homeowner so you can provide a quote. For the avoidance of doubt, job leads provide you with the necessary Homeowner information to enable you to contact the relevant Homeowner and tender for their job. However, you understand that Vetted Trades cannot influence the outcome of any particular lead and does not guarantee that you will in fact be hired for that job or any other. Homeowners are free to select whom they like or even not to proceed with any particular job.

When paying for the service, it is important that your card details are valid and that you have sufficient funds available. You can update your payment details when making any purchase via our secure website.

You agree you are responsible for paying our invoices within the payment terms of the invoice.

Refunds are rarely given but may occasionally be offered at the discretion of Vetted Trades in a way of lead credit which may be applied only against the cost of purchased job leads. No refund is offered in the event that you do not obtain business from the leads generated.

You understand that we only accept payment by credit or debit card. By designating a card to be billed, you confirm that you are authorised to make such a purchase.

You agree to receive all invoices by email to the email address you have given to us. It is your responsibility to ensure that this email address is working correctly.

Failed & Disputed Payments

If you have a question about a charge on your credit or debit card, you agree to contact us using the form available on our Contact Us page or emailing your query to

Undertaking Any Projects

It is your responsibility to determine whether you wish to be considered for or undertake any project or deal with any Homeowner. We do not vet Homeowners or their projects on behalf of our users, and we will not be liable to you in respect of any project or relationship with any Homeowner in any way. We therefore recommend that you carefully assess each project and carry out whatever lawful checks you consider appropriate in relation to any Homeowner before undertaking any work for them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on our site and the material published on it. All such rights are reserved.

Vetted Trades Ltd owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not use or copy any part thereof without our express permission.

The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials (“content”) Builder/Contractor upload to Vetted Trades are retained by the copyright owner, and these are added to the site by Builder/Contractor at their own risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.

No Reliance On Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation Of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site.
  • Use of or reliance on any content displayed on our site.
  • Loss of profits, sales, business, or revenue.
  • Business interruption.
  • Loss of anticipated savings.
  • Loss of business opportunity, goodwill or reputation.
  • Any indirect or consequential loss or damage.
  • Any works that you have got done by any tradespeople who contact you as a result of a job posted on our site.
  • Any materials you have bought from any merchant who contact you as a result of a job posted on our site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

The contract for services is made between you and the homeowner and we accept no liability for any death, injury or damage caused to you or your employees or sub-contractors whilst working on the property of any homeowner, for which by accepting these terms you acknowledge you have insurance in place.

Uploading Content To Our Site

Whenever you make use of a feature that allows you to upload content to our site, such as giving you the ability to respond to feedback left by homeowners in respect of work you have carried out for them and uploading contents to be used by tradespeople and merchants, you must comply with the content standards set out below:

  • You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
  • Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

The views expressed by other users on our site do not represent our views or values

Prohibited Uses

You may not tender for any Project which is not legal or which may not legally be performed by you.

The purpose of our service is to connect Homeowners to genuine Builder/contractor who wish to undertake Projects for those Homeowners. The service is therefore not for use by builder who do not intend to carry out and ensure successful completion of each project they accept. You therefore agree that you will not in any circumstance:

  • Use the service for the purpose of reselling, exchanging or purchasing or otherwise obtaining leads from other Vetted Trades.

You are responsible for ensuring that you and your subcontractors are legally entitled to tender for and perform any project for which you tender or accept. By using subcontractors on projects obtained via our service, you agree to procure that each of your subcontractors will also comply with the terms of this agreement as if it were a party to it. You also acknowledge that you will be responsible to us and to all Homeowners for the acts and omissions of your subcontractors.

We may notify you of projects from time to time, but we are not under any obligation to do so. Further, because Homeowners retain the right to change or withdraw their project from our service, we are unable to give any warranty as to the availability or suitability of a particular project. We do not review or confirm the accuracy of all details provided to us by Homeowners, and we therefore cannot guarantee that all leads include correct and complete information. Further, we cannot guarantee that any leads generated using the service will result in business for you, and no refund is offered in the event that you do not obtain business from the leads generated.

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (please see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of our site.
    • Any equipment or network on which our site is stored.
    • Any software used in the provision of our site.
    • Any equipment or network or software owned or used by any third party.

Content Standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Contain any material from which you have not obtained all necessary licences and/or approvals.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

Suspension And Termination

We reserve the right at all times to edit, refuse to post, or to remove from the service any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request.

We reserve the right to terminate the provision to you of our service or restrict your access to the website at any time without notice for any reason whatsoever (provided that no further fees shall accrue for the terminated service after the date of such termination).We will determine, in our discretion, whether there has been a breach of these terms of website use through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of website use may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in these terms are not limited, and we may take any other action we reasonably deem appropriate.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking To Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out above.

If you wish to make any use of content on our site other than that set out above, please do so via Contact Us form.

Third Party Links And Resources In Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

No Association

Nothing in these terms and conditions shall imply any partnership or other business relationship between us and you in respect of work to be carried out by you for homeowners and by tradesman/merchant for you, you must not, at any time, represent yourself as being in any way connected to or acting on behalf of us.

Applicable Law

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Contact Us

To contact us, please use our Contact Us form or email at